Features
Features

Who are we?

I.C.Y. Supply was founded in 1993 as a wholesale distributor specializing in deliveries of products to ice cream, yogurt, gelato and Italian water ice shops throughout South Florida. Over the years, I.C.Y. Supply has expanded to handle our clients’ needs in marketplaces within the continental United States, the Caribbean Islands, Mexico, Asia, South America and South Africa.

Who are the people you would deal with?

Please contact our offices at 800-830-4878.

What about inquiries from Retailers?

Please contact I.C.Y. Supply via email at info@icysupply.com  or telephone at 800-830-4878.

If I buy from you what shipping guarantees do I have?

We have a multi-step packaging system to give our cones the best possible protection when we ship them. Our cones are shrink-wrapped together in sleeves to assure freshness and prevent individual cones from sliding and breaking. Then the sleeves are packed into resealable bubble bags, providing the ultimate “cushioned ride” for cone transport. Next, the bubble-wrapped sleeves are placed into stackable compartmentalized trays, which are then placed into a strong master case.

What about support and telephone help?

We do not accept any returns due to these items being of a perishable nature. Our staff are available via telephone 800-830-4878 or by email info@icysupply.com.

For any damages due to shipping, the buyer must contact the shipping agent directly, and must report any damages to the driver to be able to file a claim with the delivery company. We also do not guarantee orders that are damaged, delayed, lost or stolen for any circumstances beyond our control, including acts of god.

What does the product cost and how can I pay?

Payment options are as follows: Prepayment via credit card orders only. We accept Visa, Master Card, Discover and American Express.

What about delivery?

For Shipping and handling charges per order to addresses within the continental USA please contact 800-830-4878. Please allow 10 days from date of order placement to receive your order.

What about other supplies?

The I.C.Y. Supply wholesale distributor catalogue features distributors specializing in deliveries of products to ice cream, yogurt, gelato and Italian water ice shops throughout South Florida. Over the years I.C.Y. Supply has expanded to handle our clients’ needs in marketplaces within the continental United States, the Caribbean Islands, Mexico, Asia, South America and South Africa.